WORKSHOP DESCRIPTION:
What makes the difference between a great, good, or bad customer service experience? How do we keep employees and colleagues feeling valued at work while boosting productivity? How do we grow our businesses within the communities we serve? Companies in 2022 all agree... Empathy is Key!
Empathy is Key is a workshop that allows participants the opportunity to better company culture, improve employee satisfaction, and boost customer relations through empathic communication and appreciation. In this workshop, participants will learn the definition of empathy, understand what empathy looks like at work, and will be able to practice empathic communication through role play.
WORKSHOP AIMS:
- Define Empathy
- Understand why empathy is important
- Know the benefits of Empathy at Wor
- Know key components of how empathy is measured at work
- Learn how to build empathy
- Learn and practice empathic communication
- Know how to create an empathic work environment
- Learn skills to increase frustration tolerance
- Understand how to engage in empathic leadership
WORKSHOP AGENDA:
- Activity: Empathy Trivia
- Empathy Defined
- Benefits of Empathy at Work
- Building Empathy
- Empathic Communication
- Distress Tolerance
- Activity: Role Play
- Creating an Empathic Workplace
- Empathic Leadership
- Q & A
FORMAT: Live interactive webinar ("Synchronous") on Zoom or In-person
WHEN: Ongoing
LOCATION: Virtual or On client site
DURATION: 2-hour course
INVESTMENT: $300 per person
Define Empathy
Learn and explore the definition of Empathy
Understand Empathy
Learn what empathy looks like at work
Practice Empathy
Learn how to be able to practice empathic communication through role play
Workshop Facilitator
Ashley Martinez LPC, LMHC
Ashley Martinez LPC, LMHC, has been serving adults, children, couples, and families in the mental health field for over eleven years. Ms. Martinez is trained in Cognitive Behavioral therapy, Dialectical Behavior Therapy, Motivational Interviewing, Trauma Informed Care, Forensic Psychology, Developmental Psychology, and Family Systems Therapy, and brings congruence to households while focusing on decreasing stress and interpersonal conflict. Having received her MA in Clinical Psychology from American International College with a concentration in forensics, she specializes in improving family communication, interpersonal relationships, and behavioral modification and enjoys collaborating with parents, schools, and physicians to best serve adults, couples, children, adolescents, and their parents. Ms Martinez services populations managing depression, anxiety, work-related stress, grief and loss, trauma, anger management, COVID-19, substance use, psychosis, and many other needs or diagnoses. At GlobeCoRe, Ms. Martinez provides counseling and consultation through individual therapy, couples therapy family therapy, group therapy, motivational trainings and interactive workshops.
For information about our Corporate Workshops, please contact our office at:
https://globecoreinc.com
(770) 284-1044